Patient technology help, on your terms

GC Tech Support

Get patient, friendly help with your phone, computer, or everyday technology from a trained Tech Navigator who works at your pace.

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A Seasoned Adult receiving friendly video help from a young Tech Navigator.
Friendly support at your pace

Flexible scheduling

Choose from current Navigator availability and book a time that works for you.

Live, one-to-one help

Meet face to face in a private video appointment and work through one question together.

Trained support

Tech Navigators complete training and topic certifications before helping live.

What can we help with?

Start with the technology question that is in front of you today.

You do not need to know the technical name for the problem. Tell us what you are trying to do, and we will help you choose the right topic.

  • Phones & tablets
  • Email & video calls
  • Apps & entertainment
  • Photos, files & accounts
  • Online safety & privacy
  • Something else

Optional screen sharing

Share your screen only when it helps.

If you choose, you can share your computer screen during the appointment so your Tech Navigator can see what you see and guide you step by step. You stay in control and can stop sharing at any time.

  • Screen sharing is always optional
  • Make each change yourself with guidance
  • Stop sharing whenever you want
Generation Connect Companion app sign-in screen shown in an iPhone mockup.
You choose when to shareJoin your appointment, then share your screen only when it would help.

Simple pricing

Clear pricing, before you book.

Every option includes a private live appointment with a trained, certified Tech Navigator. You will review the current price or eligible sponsorship coverage before confirming your appointment.

First appointment

$19.99

A welcoming first private appointment with a trained, certified Tech Navigator.
  • One private video appointment
  • Matched by technology topic
  • Optional computer screen sharing

Regular appointment

$29.99

Focused one-to-one help whenever you have a specific technology question.
  • One live appointment
  • Patient step-by-step guidance
  • Session recording for safety

Ready when you are.

Create your free profile, describe what you need help with, and choose an available appointment time. You will review the price before you confirm.

Every GC Tech Support session is recorded for safety. Review the Terms of Use, Privacy Policy, and, for participants under 18, Parental Consent Form before booking.

Create account to book